Question 1

DO I NEED TO BOOK?

Accepted Answer

All classes must be booked online.
To reserve your spot, visit the timetable on our website and click the "Book Now" button next to the class you want to attend. You'll be guided through a quick registration process, which take just a few minutes.
Please note: Payment is required at the time of booking and can only be made online. We are a cashless and EFTPOS-free studio.
After registering, the easiest way to book future classes is by using our booking app, MOMOYOGA, available on the App Store or Google Play.

You can create an account by clicking here

Question 2

I CLICKED 'BOOK CLASS' - AM I BOOKED?

Accepted Answer

When you click 'BOOK CLASS', you're taken to the payment screen to buy a pass - but you're not automatically booked into the class yet.

After payment, you need to return to the schedule and use your pass to complete your booking!

It's a 3 step process:
Click 'Book Class'.
Buy a pass  (if you don't already have one).
Use that pass to book a spot in the class.

Payment email confirmation means you've bought that pass or pack, not that your place in the class is secured.

We know it's a little clunky and we've found this mix up happens a lot with the single class pass - It's a good idea to double-check your MOMOYOGA profile to confirm you're booked in.

Question 3

CANCELLATION POLICY?

Accepted Answer

Cancellation or rescheduling of classes, must be done via the booking system. 
We do not accept cancellations made by email, messenger or social media. 
To cancel, simply log into your account and select the cancel option next to your booking. 
You can cancel or reschedule your booking up to 1 hour before your class without penalty. Please try to cancel with as much notice as possible so that anyone on the waitlist has the opportunity to be notified and attend.

Question 4

UPDATED - 'WALK IN' POLICY?

Accepted Answer

As our studio continues to grow busier, we've updated our policy regarding walk-in's. ALL classes now require booking in advance through our online booking system. 
To secure your spot, please visit the timetable on our website and click "Book Now" next to your chosen class. You'll be guided through a quick registration process. 
Please note: We are a cashless and EFTPOS-free studio. Thanks for understanding!

Question 5

HOW DOES THE WAITLIST WORK?

Accepted Answer

A waitlist for a class means the class is currently fully booked. 
Our waitlist function allows you to reserve a spot in a full class. If someone who is booked into class cancels, the first person on the waitlist will be automatically bumped up into the class. Because of this, please only put your name on the waitlist if you’re available and ready to attend the class. If you don't manage to get bumped up into a class from the waitlist,  your class pass or payment goes back onto your account to use with us another time.

We do send out email notifications if you are bumped up into the class, so make sure you are double-checking this before heading into the studio.

Question 6

WHEN SHOULD I ARRIVE AT CLASS?

Accepted Answer

Studio doors open 15 minutes before class. Please arrive at least 5 minutes early to your class. We like to kick things off on time to ensure that everyone warms up properly and gets the most from their time with us. Our studio doors will close once our classes have commenced. Late entry is subject to the instructors’ discretion.

Question 7

DO I NEED TO BRING ANYTHING?

Accepted Answer

Just yourself. We provide all mats and equipment, free of charge. Although you might like to bring a water bottle and a small towel for our pilates classes.

Question 8

WHAT SHOULD I WEAR TO CLASS?

Accepted Answer

Come in comfortable clothing that allows you to move freely without having to adjust it too much. No fancy tights are required, but often as easy option. You don’t need shoes as you’ll be practicing barefoot on a mat for all classes.

Question 9

DO YOU CATER FOR BEGINNERS?

Accepted Answer

Our amazing teachers are trained to offer modifications for all levels. However we do have a few classes better suited to a newbie - For Yoga, Try our Slow Flow and for Pilates, join us for our Foundation Pilates or Chair Pilates.

If this is your first class with us, please arrive 5 minutes before the beginning of class to get settled in and chat to your teacher if you have any concerns.

If you're new to pilates, you’ll probably find your thighs shaking pretty quickly. That’s normal! Take as many rest breaks as you like, and know that you’ll likely be a little sore tomorrow. That’s the point, right?

Question 10

CAN I BRING MY CHILD TO A CLASS?

Accepted Answer

We have a minimum age requirement of 16 years  for our classes. Additionally, kids are not permitted to sit in the studio during class sessions.

This policy ensures consistency for all participants and helps us avoid setting a precedent where exceptions would need to be made for others. We appreciate your understanding and support in helping us maintain a fair and enjoyable experience for everyone.

Question 11

ARE THERE CHANGE ROOM FACILITIES?

Accepted Answer

We have bathroom and changing facilities upstairs above the studio if you need to change before or after class. However, since the building is shared with other businesses, we recommend leaving any gear you have in the studio.

Question 12

I AM PREGNANT, CAN I ATTEND A CLASS?

Accepted Answer

Everyone's pregnancy is a little different, please let your teacher know prior to class so we can modify the class and keep an eye on you. Not sure where to start?... Drop us an email to discuss our class recommendations - we have teachers specifically trained in pre and post natal yoga and pilates.

If you have concerns about starting any exercise, it is always a good idea to consult your midwife or doctor before you hit the mat.

Question 13

DO YOU TAKE PRIVATE GROUP CLASSES?

Accepted Answer

Yes we do. Please send us an email with all the details of your request and we'll check if we have a teacher available to accomodate your group. 
Availability is dependent on our teaching schedule and existing studio classes.

Question 14

GENERAL STUDIO ETIQUETTE?

Accepted Answer

We are a causal bunch, but do ask that you follow the below guidelines. 
Please turn your phone OFF or on SILENT when in the studio.
We want you to free your feet so we ask that you leave your shoes in the shoe rack providied.
We start class at the advertised time, please arrive at least 5 minutes before a class. 
We encourage a social community, so feel free to chat with your neighbour prior to class starting.